Aeromexico review: Toronto to Mexico City and Chihuahua

Last year, Aeromexico celebrated its 90th anniversary and was once again, named the Most On-Time Global Airline. Considering the trending airline news punctuality is something to be proud of. I had the opportunity to be on four Aeromexico flights, from Toronto to Chihuahua with a stopover in Mexico City. No delays were recorded and all of our baggage arrived promptly at the destination. Aeromexico is also one of the few airlines that offer complimentary meals in economy even for short flights, but let’s not jump ahead. This entire journey stops and all, was smooth, safe, and timely. Let’s get into what it’s like flying with Aeromexico in a bit more depth. 

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This flight was hosted by Aeromexico, who did not review or approve this story. 

Aeromexico fares & Classes

The airline offers 6 fair types, similar to most airlines, with various levels of inclusivity. 

• Main Cabin with basic fare (the most restricted as always), classic fare (seat included, 25% off a checked bag), and AM Plus fare (1 checked bag, spacious seat, priority service, and reserved overhead bin space).
• Clase Premier offerings depend on the plane type/route but the options are: Premier light (2 checked bags, better seat, priority services, exclusive onboard menu, lounge access), Premier (everything from Light + a fully reclinable seat), and Premier One is the Aeromexico business class, though sometimes they refer to is as First Class (everything from Premier + a flat lay seat). As a bonus, the Premier One amenity kits are also very cute!

If you did not book the class of your choice at the start you can upgrade before the flight, during check-in, or bid on Premier One online ahead of time. 

A quick tip: If you feel comfortable choosing the exit row, those seats have significantly more legroom. 

A few notes on the Premier Lounges 

The one in Mexico City is spacious with comfy private corners and an oval bar in the centre. The guests can take advantage of the buffet, or order a la carte from one of the attendants serving patrons at their seats. There is even an ice cream fridge 🍦! The Chihuahua Lounge is a bit smaller but has a good selection of food options and beverages. 

Services & Check-in

The flight to Mexico City from Toronto was wide and spacious with a 3×3 seat composition (no middle row, B737-800 and B737 MAX). The built-in TV screens can connect to your headphones via Bluetooth – personally, I’ve been loving this feature. Aeromexico* also offer free messaging on board which works for iMessage, Facebook Messenger, and WhatsApp for text and emojis.

While the digital check-in flow is a bit slow the in-person experience was very smooth. The ground team also made sure to zip-tie my checked bag in the absence of a lock – a great safety touch. Prior to landing the in-flight team went through all connections announcing gates, feels like a given but in my experience not all airlines do. This crew even announced the baggage carousel number during the descent. 

Online check-in is available 24 hours prior to departure for Basic fare and 48 hours ahead of the flight for all other fare options. 

Baggage allowance

Aeromexico Carry-on baggage and personal items are included in your ticket at no additional costs. Together these two items must not exceed 22lb (10kg) for Basic fare and 33lb (15kg) for all others. The carry-on max size is 55 cm x 40 cm x 25 cm (21.5 x 15.7 x 10 inches).

Checked baggage must be no more than 70 cm x 50 cm x 38 cm and under 55lb (25kg), more info can be found here. You can track your luggage online in real-time. Basic and Classic fares do not include checked bags. The cost of a checked bag varies on whether it is a high or low season and if you are adding your bag before check-in or after. For example, a 15kg bag in low season before check-in period from outside of Mexico costs $21 USD. After check-in, the cost goes up to $27 USD. See the full breakdown of baggage fees. But keep in mind, these fees are only applicable to Basic and Classic fares and access luggage. If you book AM Plus and above your standard bag allowance is included. 

Tip: Avoid the lines by checking your baggage at the kiosk. Aeromexico operates in Terminals 1 and 2 at Mexico City International Airport.

Here is a quick cost comparison for a return flight from Toronto to Mexico City, March 3 – March 10, 2025:

Food & Beverages available on the Aeromexico flights 

Complimentary food and beverages are included for all fare options on all flights 🥳

The contemporary Mexican cuisine menu options differ based on the flight duration. National flights have a full bar and snacks while the USA, Canada, Central and South America flights have hot and cold meals, full bar and wines. On my morning flight, the meal was a fairly large sandwich (cheese and ham), salad, and a muffin. There was also a selection of alcoholic and non-alcoholic beverages.

Aeromexico partner airlines & Destinations 

The first international flight took place on December 8, 1958, from Mexico to New York. Today Aeromexico flies to over 90 destinations across 20 countries. Three of the routes are to Canada and 27 are to the United States. The Canadian routes include 24 weekly flights from Mexico City to Toronto, Vancouver, and Montreal. 

Over 90 of the USA routes are joint-operated with Delta, Aeromexico’s main USA airline partner (57 routes). USA routes include Phoenix, Miami, New Jersey, Raleigh-Durham, Tampa Bay, Washington D.C., and many more. 

The airline is a member of the of SkyTeam Alliance and partner with:

Sustainability at Aeromexico

The airlines works hard to reduce their environmental impact. In their own words, Aeromexico is “taking part in the Sustainable Flight Challenge to operate flights that have less of an impact on our environment”. The year-round initiatives include fleet modernization, sustainable operational practices, and partnerships with environmental organizations. The biggest news, perhaps, is their effort to replace 5% of their fuel with sustainable aviation fuel (SAF) by 2030. In recent years, Aeromexico obtained the Clean Industry Certification for Eastern Hangar, achieved a 3% reduction in emissions intercity y in tCO2e per passenger-kilometre travelled (2023), avoided 479 tCO2e by using SAF, and reduced non-hazardous waste by 29%. Read the complete sustainability report here.

Aeromexico in the battle against human trafficking 

While this might not affect you, an average traveller, but it is worth noting that Aeromexico has been actively battling human trafficking since 2016. In 2018 the airline joined the Blue Heart #AquiEstoy Campaign, the first airline to join the cause. A set of protocols and procedures are in place to spot possible cases of human trafficking with the support of the United Nations Office on Drugs and Crime (UNODC). For example, all staff are trained to detect signs of human trafficking and each fleet is equipped with an information card.

Book directly on aeromexico.com or earn points with Expedia*

* For the plane fans, these are B787 Dreamliner (22), B737 (94, 55 of which are state-of-the-art MAX aircraft), and Embraer-190 (40)